Contents

1) The Contract; 2) Essential Information from the Client; 3) Delivery and Unloading of the Items; 4) Client’s Guarantee and Liability; 5) Return of the Items; 6) Late Return of the Items; 7) Complaints; 8) Payment; 9) Security Pre-Authorisation; 10) Advance Payment and Breach of Contract; 11) Availability of the Items; 12) Express Termination Clause; 13) Exceptional and Unforeseeable Events; 14) Order Changes; 15) Table Linen; 16) Limitation of the Supplier’s Liability; 17) Jurisdiction and Governing Law; 18) Privacy and Personal Data Protection.

1.                   Contract. The contract is an agreement between Rentiamo Srl, as the Supplier of the items listed in the Rental Order, and the natural and/or legal person indicated therein, as the Client of the same.

2.                 Essential Information from the Client. When placing the order, the Client must report the presence of any pedestrian areas and/or restricted traffic zones (ZTL) and the permits required to access the unloading area, the cost of which shall be borne by the Client. The Client must also report any access difficulties, both for the entry of vehicles and for the unloading of the items at the destination. In the absence of such information, should the above circumstances arise, unloading will be carried out at the closest point to the indicated location that our vehicles can reach, in order to avoid violations and/or damage to vehicles and structures.

3.                 Delivery and Unloading of the Items. The items may be delivered to the destination indicated by the recipient, with travel costs varying according to distance, the number of vehicles used and the staff required for unloading: delivery charges will be stated in the quote. Unloading will be carried out by our staff at ground-floor level, at the point of the delivery location closest to where our vehicles can reach; any different circumstances must be communicated when placing the order so that the need for paid porterage services can be assessed. The items will be delivered clean, packed and sanitised, in their dedicated containers. Items will not be delivered outdoors if bad weather is forecast: in the event of a bad-weather forecast, the Client must move the rented items indoors or place them under a marquee with side walls to prevent damage (covering tarpaulins alone are not sufficient).

4.                 Client’s Guarantee and Liability. From the moment of delivery, the Client shall be responsible for the delivered items listed in the transport document. The Client shall also be liable in the event of theft, fire or damage attributable to negligence, carelessness or failure to safeguard the items, except in demonstrable cases of force majeure. In order to cover the rented items against breakages and shortages, the Supplier will require a credit card as security.

5.                 Return of the Items. The items shall be returned at the place and times indicated when the order is placed. The items will be collected unwashed, it being in any case the Client’s responsibility to remove food residues from tableware and to clear tables and counters of water, food and wax. The items must be returned in their dedicated containers (if provided at delivery)  each of which must contain the exact number of pieces stated on each container. All items must also be placed in the most convenient position for collection. Washing of the items shall be at the Supplier’s expense, and small items will be counted at the Supplier’s warehouses once the items have been cleaned. Any missing or damaged items shall be charged to the Client, who shall pay a unit amount equal to the “unit price for breakages or shortages” stated in the quote.  Please note that chips in fragile items are considered breakages and that, if rented items are damaged by rain, mud or the like, repair or replacement shall be charged to the Client  at unit amounts equal to the “unit price for breakages or shortages” stated in the quote.

6.                 Late Return of the Items. The Client is required to return the rented items on the date and at the place agreed when the order was placed. If the Client needs to return the items after the agreed time/date, they must request an extension in writing. Any extensions of the rental that have not been agreed will be charged at the current rates.

7.                  Complaints. Any complaints regarding the delivered items must be raised at the time of delivery; in that case, following appropriate checks by the Supplier, the items will be replaced where necessary at no additional cost. For complaints received in the following days, the delivery costs of the replacement items will be charged.

8.                 Payment. Full payment of the order must be made by the Client before receiving the rented items and in any event no later than 14 days before the delivery date, failing which the order will be cancelled and the advance payment forfeited and retained in full by the Supplier as compensation for organisational and booking costs.

9.                 Security Pre-Authorisation. Upon full payment of the order pursuant to clause 8, the Client authorises the Supplier to place a hold on their credit card for an amount equal to 20% of the total value of the order: this amount is held as security for any damage, shortages or deterioration of the rented items and/or for the due performance of any further contractual obligations. This 20% amount will remain held until the items have been returned and their condition verified and/or the due performance of any further obligations of the Client has been verified. If no credit card is available, the Client must pay this 20% amount by bank transfer or in cash.

By signing this contract, the Client expressly authorises the Supplier to charge to their credit card or, in the case of payment by means other than credit card, to withhold any amounts due under this clause.

10.              Advance Payment and Breach of Contract. Upon confirmation of the order and signing of the rental contract, the Client shall pay an advance equal to 50% of the total rental amount, failing which the contract shall be terminated by operation of law.

In the event of breach, withdrawal, termination, cancellation and/or any act and/or statement interrupting the order by the Client, notified no later than 14 days before the delivery date of the items, the advance payment shall be retained in full by the Supplier as compensation for organisational and booking costs.

In the event of breach, withdrawal, termination, cancellation and/or any act and/or statement interrupting the order by the Client, notified less than 14 days before the scheduled delivery date of the items, the Client shall pay the Supplier the entire rental fee as a penalty (less the advance already paid), without prejudice to the Supplier’s right to compensation for any further damage.

In the event of a breach attributable to the Supplier, the advance payment shall be refunded to the Client in full. Should the Supplier’s breach occur within the 14 days preceding the scheduled delivery date of the items, the Supplier shall refund twice the advance received.

For the purposes of this clause, by way of example and without limitation, the following constitute a material breach by the Client: (i) failure to pay, in whole or in part, the rental fee within the agreed terms; (ii) failure to make available, at the agreed times and in the agreed manner, the spaces required for delivery of the rented items; (iii) any conduct that makes performance by the Supplier impossible or seriously impairs it.

For the purposes of this clause, only the total failure to deliver, or the partial/non-conforming delivery of, the furnishings covered by the contract, such as to significantly compromise the running of the event, shall constitute a material breach by the Supplier, excluding cases due to force majeure or to acts attributable to the Client.

11.                Availability of the Items. Please note that the availability and delivery of the items are not guaranteed until the quote/offer sent by the Supplier has been accepted and the contract, duly signed in full by the Client, has subsequently been received. Only upon receipt of the signed contract will the actual availability of the requested items and the feasibility of delivery be verified. Please remember that the quote/offer is purely indicative and does not create any option on the items, nor any obligation for the Supplier or the Client.

12.              Express Termination Clause. Breach of even one of the provisions of articles 2, 3, 4, 5, 6, 8 and 9 shall entitle the Supplier to terminate the contract pursuant to art. 1456 del Codice Civile (Italian Civil Code), to retain the amounts already paid, and to claim compensation for any further damage.

13.              Exceptional and Unforeseeable Events. In the event of exceptional and unforeseeable circumstances that make performance of the contract impossible (such as pandemics, extreme weather events, legal restrictions, etc.) and as a result of which it is impossible to travel and/or carry out the rental on the agreed date, Rentiamo Srl will allow its clients to use the security deposit paid towards a further order, to be placed no later than 12 months from the date originally agreed, failing which the amount paid as an advance will be forfeited.

14.              Order Changes. Should the Client change the delivery date, the Supplier reserves the right to check the availability of the items and of the requested date and, if the change of date is possible, to adjust the prices of the items in line with the current price lists.

Any changes to the order are accepted no later than 48 hours before the delivery date of the items, it being understood that the amount of the amended order may in no case be less than 80% of the order already contracted, and that changes will be accepted subject to the availability of the items and the Supplier’s organisational capacity. Changes requested less than 48 hours before the delivery date cannot be accepted, unless the Supplier is able to meet the Client’s needs through organisational adjustments and within the limits of its capabilities (which may involve additional costs to be borne by the Client).

15.              Table Linen. All table linen (tablecloths, napkins, runners, table toppers) will be delivered clean and roller-pressed. Since all fabrics naturally crease once folded for transport or storage in the warehouse, and since these are items which by their nature and size cannot be transported unfolded, it will never be possible to deliver table linen without fold marks. The Client must, at their own expense and with their own resources, iron the fabric once it arrives on site using a standard iron or a steamer, or arrange the dedicated ironing service with the Supplier.

16.              Limitation of the Supplier’s Liability. Without prejudice to the provisions of Clause 10, the Supplier shall not be liable for any indirect or consequential damages, loss of profit or interruptions caused by delays or failures in delivery, except in cases of wilful misconduct or gross negligence.

17.               Jurisdiction and Governing Law. The rental contract signed between the parties shall be governed by Italian law and by the Codice Civile (Italian Civil Code); the provisions of the Codice Civile on the lease of movable property, art. 1571 e ss. (art. 1571 et seq.), apply where compatible. Any dispute arising from the relationships governed by the Order and these General Rental Terms shall be subject to the exclusive jurisdiction of the Foro di Frosinone (Court of Frosinone).

18.              Privacy and Personal Data Protection. Pursuant to Regulation (EU) 2016/679 (GDPR), the personal data concerning the Client will be processed by Rentiamo Srl for the fulfilment of the rental order and will not be disclosed to third parties. The data may be used to provide information about the Company’s activities. In relation to the data provided, the data subject may exercise the rights set out in art. 6 della Leg. 196/2003 (Italian Privacy Code, as amended and supplemented by the GDPR, General Data Protection Regulation – Regulation 2016/679): confirmation of the existence of the data, its origin and purposes, updates, erasure, and the right to object. To exercise these rights, please contact the Data Processing Manager of Rentiamo Srl. The Parties mutually authorise each other to disclose their respective personal data to third parties in connection with the obligations arising from the rental contract (ex D.lgs 196/2003, Italian Legislative Decree 196/2003, as amended).