Refund policy

1. Introduction

This policy explains how we handle returns, refunds and cancellations for rental orders placed with Rentiamo Srl.
Our service covers the temporary rental of equipment, furniture and materials for events, so the rules that apply to the sale of consumer goods do not apply here.

2. Order Cancellations and Changes

You can change or cancel your order under the following conditions:

  • Up to 7 days before delivery:
    You may cancel your order, but the deposit paid will be retained as a cancellation fee.

  • Less than 7 days before delivery:
    In the event of cancellation, the full rental amount will be charged.

  • Changes to your order:
    Any changes (quantities, dates, items, etc.) must be requested no later than 48 hours before delivery.
    After this deadline, changes can be accepted only if the items are available, and they may involve additional costs.

3. Return of Rented Items

Our service does not include a voluntary return option, as it is a rental.
Items are handed back only at the end of the rental period, in the manner set out in the contract.

Please remember that:

  • All items must be returned in the containers provided.

  • Any food, water or wax residue must be removed.

  • Items that are damaged, missing or abnormally soiled will be charged to the Client according to the “Rotture e mancanze” (Breakages and Missing Items) price list.

4. Issues Upon Delivery

If you notice any problems or discrepancies with the items received at the time of delivery, report them immediately to our staff or write to us the same day.
In that case, we will provide a free replacement.
Issues reported on subsequent days will incur transport and replacement charges.

5. Refunds

Rentiamo Srl issues refunds only in specific cases:

  • Cancellation on our part, for reasons not attributable to the Client (e.g. unavailability of the items).

  • Exceptional or unforeseeable events (e.g. legal restrictions, extreme weather, health emergencies):
    in this case, the amount paid can be used as credit towards a new rental within 12 months of the original date.

  • Timely reports of issues with the items delivered (see point 4).

Refunds will be issued to the original payment method within standard bank processing times (up to 28 days in the case of a credit card pre-authorization).

6. Security Holds and Pre-Authorizations

When the contract is signed, Rentiamo Srl may place a security hold (equal to 70% of the order value) on the Client's credit card.
The amount will be released once the rental is completed and the condition of the items has been verified.
Any costs for breakages or missing items will be charged only if verified and documented.

7. How to Request a Refund or Report an Issue

For any request concerning refunds, cancellations or complaints, you can reach us at:

📩 Email: info@rentiamoevents.com
📞 Phone: 
🏢 Address: Rentiamo Srl – Viale delle Fosse 11,03012 Anagni (FR)

We will get back to you within 5 working days.

8. Jurisdiction

Any dispute concerning returns, refunds or rental terms shall fall under the exclusive jurisdiction of the Foro di Frosinone (Court of Frosinone, Italy).